Cases
The best way to express what we do is to share with you concrete cases of the work we have done for our clients. Below you will find a balanced selection of client cases – across expertise areas, analytical concepts and data sources. We wish you happy reading. And feel free to reach out if you would like us to drop by to share more key findings.
Museum
Epinion uses storytelling and visualisation to test a future exhibition at a large historical museum
Din Offentlige Transport (DOT)
Epinion helps DOT develop a digital information product with a user-centric approach
Din Offentlige Transport (DOT)
An anthropological study identifies win-back potential among customers in public transportation
Center for Transport Analytics, DTU
Developing a conjoint experiment for optimising the added value of car-sharing services in Copenhagen, Munich, and Tel Aviv
Destination Nordvestkysten and Destination Vesterhavet
Identifying how the pandemic is changing guest needs, demands and consumption patterns
VisitDenmark, Dansk Kyst- og Naturturisme and Danske Destinationer
An analysis of the Danes’ behavior and preferences in the summer season of 2020
Dansk Industri
A segmentation of the Danes for the professional market within the experience economy
The Danish Crime Prevention Council
Rockers and gangs in Denmark and areas with socioeconomic disadvantages
Aarhus Municipality
Analysis of the service culture in Aarhus’ administration for technology and environment
Copenhagen Municipality
Which means and scenarios are imperative in increasing the citizens desire and ability to recycle?
Dansk Kyst- og Naturturisme
How to develop the current accommodation capacity with new, unique and demanded types of accommodations on marinas and campsites
Silkeborg – The Outdoor Capital of Denmark
How is Silkeborg’s new image as the outdoor capital of Denmark perceived in a national context?
Turistsamarbejdet Kystlandet – Concept test
Is ‘The World’s Smallest Cruise’ a viable concept to attract tourists and brand the destination?
Nordjyllands Historiske Museum (The Historical Museum of Northern Jutland)
Insights into the possible target groups for a new ‘Fjordmuseum’ in Hobro
Nordjyllands Trafikselskab
Etiquette in busses – How passenger and driver interaction affect customer experience
Region Sjælland og Greater Copenhagen
Travelers experience before, during and after the journey across Oresund
Airport Parking
Ensuring the right attributes in new parking garages enables high satisfaction with the first touchpoint in the customer journey
Region Zealand
Providing insights to ensure the best possible conditions for young people’s educational progression
Ministry of Education
Ensuring fair examination of pupil’s skills in primary and lower secondary education
Ministry of Education
Identifying the true characteristics of high-performing and low-performing primary schools
Hvidovre Municipality
Parents’ feedback as key input to development of primary schools and after-school centres
KL/Local Government Denmark and the University of Copenhagen
Virtual Reality (VR) as a tool to awaken young people’s interest in science, tech and math
Danish Agency for Labour Market and Recruitment/STAR
How to elevate more unskilled workers to become skilled workers?
Municipalities
How can resource process recipients be helped to improve labour market participation?
The City of Copenhagen, the Health and Care Administration
Systematic public involvement in Denmark's largest health and care administration
VisitDanmark
How is Denmark's image and potential as a holiday destination perceived in an international context?
Djøf & Akademikernes A-kasse
How do you reveal the benefits of hiring your first university graduate?
Wonderful Copenhagen
How can we strengthen Copenhagen’s international position as an attractive destination for cultural experiences?
TopAttraktioner
How can attractions create good and recommendable guest experiences that attract visitors?
Airport Parking
Helping airports reap outsized profits from the most underappreciated non-aeronautical revenue
Airport Retailing
Optimizing retail, services and F&B mix to enhance experience & non-aeronautical revenues
Customer Segmentation for Airports
Targeting passengers for growth with advanced & actionable segmentation
Airport Route Development
