Aviation

We help airports around the world enhance the travel experience and grow passenger numbers and revenue

Every airport must excel through efficient operations—getting travelers smoothly from A to B. But that’s not enough. Airports also need to offer attractive services and compelling commercial experiences, as these are crucial for becoming the travelers’ preferred transit hub. Achieving this requires deep insight into passenger preferences and the strategic capability to elevate the aviation travel experience.

We are a team specialized in the airport industry. Our experience and understanding of airport business models and operational conditions enable us to provide strategic advice and recommendations. The voice of the passenger is critical when it comes to improving the commercial experience. We interpret data and challenge the status quo: What do we know—and what do we not yet know—about passengers?

We work across nearly all types of commercial analysis: passenger behavior and satisfaction, route planning and wayfinding, segmentation and personas, as well as retail network optimization and loyalty programs. In all our projects, we apply the latest digital qualitative and quantitative methods—knowing that the combination of both provides the best answers to airports’ commercial questions.